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Refund Policy

Last Updated: August 2026

At Vividly, we are committed to delivering high-quality digital products that provide real value. Because our Products are digital and delivered instantly upon purchase, we have a structured refund policy to protect both our customers and our business.

Please read this policy carefully before making a purchase.

1. Nature of Our Products

All Products sold by Vividly are digital downloads (PDFs, spreadsheets, audio files, video content). No physical items are shipped.

Due to the instant, irrevocable nature of digital delivery, all sales are final unless you qualify for a refund under the conditions outlined in Section 2 below.

2. The "First No" 30-Day Conditional Guarantee

You may request a full refund within 30 days of your purchase date if you meet all of the following conditions:

1. You downloaded and read Part 1 (The ATM Diagnosis) and Part 3 (The Shutdown Scripts) of The Family ATM Shutdown PDF.
2. You used at least one script from the Shutdown Script Library on a real family money request within 30 days of purchase.
3. You emailed us at support@vividlyn.store with the subject line "Refund Request" within 30 days of your purchase date.
4. Your email included:
   • Your full name
   • Your order number
   • Date of purchase
   • A brief description of which script you used and what happened

If these conditions are met and you still feel the Product did not help you, we will process a full refund to your original payment method within 3-5 business days.

For Nigerian buyers: Refund requests can also be made via WhatsApp at +243 814 873 4859 for faster processing. Please include the same details listed above.

3. Refunds We Do Not Grant

• Change of mind: If you simply decided you no longer want the Product after downloading it.
• Failure to read or use the Product: If you did not open the PDF or attempt to use the scripts.
• Technical issues on your end: If you are unable to download the Product due to device, browser, or internet issues that are outside our control. (We will, however, provide technical support to resolve download issues.)
• Expectation mismatch: If the Product did not meet expectations that were not based on the description provided on our sales page.
• Requests made after 30 days: No exceptions.

Refund requests that do not meet the conditions in Section 2 will be reviewed on a case-by-case basis but are not guaranteed.

4. How to Request a Refund

Step 2: Include the following in your email:

• Full name used at checkout
• Order number (found in your purchase confirmation email)
• Date of purchase
• Which script you used and on what type of request (e.g., "Script 7 for a sibling's school fees request")
• Why the Product did not meet your needs

Step 3: Allow 3-5 business days for processing. You will receive a confirmation email once your refund is approved and processed.

For Nigerian buyers: WhatsApp +243 814 873 4859 with the same information for faster turnaround.

5. Refund Processing

Approved refunds will be issued to the original payment method used at checkout:

• Stripe / PayPal purchases: Refunded to the original card or PayPal account within 5-10 business days (depending on your bank)
• Paystack / Flutterwave purchases: Refunded to the original card or bank account within 3-7 business days

We do not issue refunds via cash, bank transfer (unless original payment was by bank transfer), or cryptocurrency.

6. Chargebacks and Payment Disputes

If you initiate a chargeback or payment dispute with your bank or credit card company before contacting us, we reserve the right to:

• Contest the chargeback with evidence of your purchase and our refund policy
• Permanently ban you from purchasing any future Products from Vividly
• Report fraudulent chargeback activity to the relevant payment processor

We strongly encourage you to contact us first. Most issues can be resolved directly and quickly.

7. Product Updates and Replacements

From time to time, we may update our Products with new content, revised scripts, or additional bonuses. If you purchased a Product prior to an update, you are entitled to receive the updated version at no additional cost.

If a Product file is corrupted or you are unable to access your download, email us and we will re-send the file within 24 hours.

8. Questions?

If you have any questions about this Refund Policy, please contact us:

Email: support@vividlyn.store
WhatsApp (Nigeria): +243 814 873 4859
Response time: We aim to respond to all inquiries within 24 hours.